FREE shipping on orders above 10000 EGP

-FAQs

FREQUENTLY ASKED

  • How do I create an account?
    To register, all you’re going to need to do is, provide us with your name, email address and mobile number.
  • What should I do if I forgot my password?
    Make sure you are using the same email address and password you used to register. Click on the “Forgot my password” You will be requested to enter your email address and a link will be sent to you with instructions to create a new password for your accoun
  • Delivery cost?
    Free shipping on orders above 10000 EGP - 150 EGP on orders below 10000 EGP.
  • Delivery lead times?
    Cairo/Alexandria/Giza within 1- 4 days Other governorates within 5 -7 days
  • What payment methods are accepted?
    We accept: - Cash on delivery (COD) - Credit card on delivery (CCOD) - Online payments using Credit/Debit cards
  • When/how do I get my refund back in case I paid online?
    Refunds are returned as per the payment method used. In case the order hasn’t been delivered yet, we immediately issue the refund from our side. It in turn typically takes from 7 to 14 working days according to the issuer bank.
  • How do I refund an item?
    - Refund is permitted within 14 days but must be reported upon receiving the order within 24 hours. - Refunds are completed at any of our nearest stores. - Item(s) must be in its original state and the receipt must be presented at the cashier. - Defec
  • How do I exchange an item?
    - Exchange is permitted within 14 days but must be reported upon receiving the order within 24 hours. - Exchanges are completed at any of our nearest stores. - The item must be in its original condition and the receipt must be presented at the cashi
Home Sale Cart