FREQUENTLY ASKED

To register, all you’re going to need to do is, provide us with your name, email address and mobile number.

Make sure you are using the same email address and password you used to register. Click on the “Forgot my password” You will be requested to enter your email address and a link will be sent to you with instructions to create a new password for your account.

• Free shipping on orders above 2500 EGP. •85 EGP on orders below 2500 EGP. - You can order and deliver your order on the same day if your purchase is before 2 PM. (Available now in Cairo and Giza) - Pay 150 LE if your order is less than 10000 LE. - Get FREE shipping SAME DAY DELIVERY, if your order costs more than 10000

Cairo/Alexandria/Giza within 1- 4 days Other governorates within 5 -7 days

We accept: - Cash on delivery (COD) - Credit card on delivery (CCOD) - Online payments using Credit/Debit cards - valU - Simpl - Mobile wallet payments (Vodafone cash, Etisalat cash, CIB smart wallet) - Monthly bank installments for 3M and 6M if you have an eligible credit card from one of the following banks: CIB, Banque Misr, Mashreq, Banque du Caire, NBE, FAB, NBD and NBK.

Skincare, Makeup, makeup brushes, sponges, applicators, and other makeup tools cannot be exchanged or refunded.

Exchanges are permitted (except non-refundable items) within 14 days & completed at any of our nearest stores. Our store will in turn get in contact with our customer service team. Item must be in its original condition and receipt must be presented. Defected item/s can be exchanged within 30 days and receipt must be presented.

Refunds are permitted (except non-refundable items) within 14 days & completed at any of our nearest stores. Item must be in its original condition and the receipt must be presented. Defected item/s can be refunded within 30 days and receipt must be presented.

For online payments, we offer two refund methods: • Cash refund on the spot with 2% deducted from the total amount • Full refund using the same payment method within 14 working days, under the issuer bank's policy.

Any missing or damaged items must be reported within 24 hours of receiving your order. Reports made after 24 hours will not be addressed.

By joining Mazaya & more loyalty program you can earn and redeem cashback on purchases across any of our brands online & in stores: Mazaya, Karaca, Oxxo, Parfois, Maison Mazaya, OMB, Zen, Penti, Etam, Panco, Furla, Ipkeyol, Undiz & Okaidi.

Sign up through Mazaya & more app or simply login in any of our brands’ website or shop in your nearest offline store.

Green • Start your journey with a 5% cashback. Any purchase qualifies you for this tier. Black - Spend EGP 10,000 or more across all Mazaya & More brands within 6 months to upgrade to this tier • Enjoy 10% cashback on all your purchases. • Get 200EGP when you unlock the Black tier! • Get a 10% discount on a professional makeup session once a year. Gold - Spend EGP 50,000 or more across all Mazaya & More brands within 6 months to upgrade to this tier • Enjoy 15% cashback on all your purchases. • Get 500 EGP when you unlock the Gold tier! • Get a 15% discount on a professional makeup session once a year.

Your loyalty points are valid for 90 days from the date they are earned.